Right of withdrawal

Consumers are generally entitled to a right of withdrawal.

Withdrawal (Cancellation) Policy & Withdrawal (Cancellation) Form

Consumers shall have the right to withdraw from the contract in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A.Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, in the case of partial deliveries the last goods.

To exercise your right of withdrawal, you must send us, the

Vienna Christmassalon Online Store,

A-1010 Vienna, Franziskanerplatz 6,

Tel.: +43 664 422 2726,


a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including the delivery costs (with the exception of the additional costs incurred in case you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. SYou only have to pay for any loss in value of the goods if this loss in value is clearly due to handling of the goods, i.e. it is not necessary to check the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods,

  • which are made according to customer specifications or are clearly tailored to personal needs.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To Viennese Christmas Salon,

A-1010 Wien, Franziskanerplatz 6

Tel.: +43 664 422 2726

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) _______________________________________________________ _______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

Order No. __________________________________________


Name of the client(s)


Address of the client(s)


Signature of the client(s) (only in case of notification on paper)



(*) Delete as applicable