Terms and Conditions

(General Terms and Conditions)

For all purchase contracts concluded via the online store of Wiener Christmas Salon, the following GTC apply between the seller, Anita Gosztola (registered entrepreneur) and the customer, who is a client. Regulations deviating from these GTC are only valid if they have been agreed in writing between us and the client.


Deliveries are only possible to delivery addresses in Austria and other European countries. Our delivery conditions apply to shipping within Austria. For deliveries to other European countries, special conditions apply.


Prices are shown in euros (EUR) and include the statutory value-added tax. The prices stated on the Internet pages at the time of receipt of the order shall apply In particular, price changes arise due to changes in suppliers and / or manufacturer prices. Price increases will be communicated to the purchaser prior to delivery and the purchaser’s consent will be obtained. Price reductions will be passed on without notification.

Conclusion of contract

The product descriptions contained in the online store of the seller do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.

The customer can submit the offer via the online order form integrated into the seller’s online store. In doing so, after placing the selected goods or services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process.

The seller may accept the customer’s offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer shall be decisive, or
  • by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or
  • by requesting payment from the customer after the customer’s order has been placed.

If several of the aforementioned alternatives exist, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for the acceptance of the offer begins on the day after the sending of the offer by the customer and ends with the expiry of the seventh day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.

When submitting an offer via the Seller’s online order form, the text of the contract shall be stored by the Seller and sent to the Customer in text form (e.g. e-mail, fax or letter) together with these Terms and Conditions after the Customer has sent his order. In addition, the text of the contract will be archived on the Seller’s website and can be accessed by the Customer free of charge via his password-protected customer account by providing the relevant login data, provided that the Customer has created a customer account in the Seller’s online store before submitting his order.

Before bindingly placing the order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

The order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

Right of withdrawal

Consumers are generally entitled to a right of withdrawal.

Withdrawal (Cancellation) Policy & Withdrawal (Cancellation) Form

Consumers shall have the right to withdraw from the contract in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

  1. Cancellationpolicy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, in the case of partial deliveries the last goods.

To exercise your right of withdrawal, you must send us, the

Vienna Christmassalon Online Store,

A-1010 Vienna, Franziskanerplatz 6,

Tel.: +43 664 422 2726,


a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including the delivery costs (with the exception of the additional costs incurred in case you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. SYou only have to pay for any loss in value of the goods if this loss in value is clearly due to handling of the goods, i.e. it is not necessary to check the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods,

  • which are made according to customer specifications or are clearly tailored to personal needs.
  1. Withdrawalform

If you want to cancel the contract, please fill out this form and send it back.

To Viennese Christmas Salon,

A-1010 Wien, Franziskanerplatz 6

Tel.: +43 664 422 2726

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) _______________________________________________________ _______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

Order No. __________________________________________


Name of the client(s)


Address of the client(s)


Signature of the client(s) (only in case of notification on paper)



(*) Delete as applicable


5.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices which include the statutory value added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.

The payment of the purchase price is due immediately on the day of the conclusion of the purchase contract.

Terms of payment

1. Prepayment

You can pay orders by prepayment. Please transfer the total amount of your order after receiving the order confirmation to the following account:

Anita Gosztola

IBAN: AT16 2060 2000 0034 8367

Please note that when paying in advance, the order number must be specified in the comment/reference field of the bank transfer. The goods will be reserved for 7 days. If no payment is made, the order will be canceled.

2. Credit card

Pay conveniently by Visa or Mastercard.
The debit of the purchase price takes place on the day of acceptance of the purchase contract.

3. PayPal

PayPal is a simple payment method to make money transactions online. You can find more information about PayPal at the following link:https://www.paypal.com/de/webapps/mpp/home

It is still valid that the purchase contract for the articles is only concluded with you and Wiener Christmas Salon. The handling of the purchase contract results from our general terms and conditions. We remain responsible for customer inquiries, returns and warranty claims.

When purchasing on account, you will receive an invoice at the time the item leaves our warehouse to the email address stored in your customer account. You will not receive an additional printed invoice by mail. The invoice is due immediately after receipt of the invoice without deductions.

Until full payment of the purchase price, the articles remain our property. Processing, transfer by way of security or pledging of the articles is not permitted before full payment without our express consent.

In case of returns or withdrawal:

In case of cancellation of the purchase contract, a corrected invoice will be sent to you by e-mail to the address you have provided.

The data we process from you for the purchase on account and transmit to our service provider can be found in our separate data protection information for the purchase on account and direct debit.

The data we process from you for the purchase on account and transmit to our service provider can be found in our separate data protection information for the purchase on account and direct debit.

By selecting the payment method via SEPA direct debit, you confirm that you are authorized to use the account specified in the order process. You must ensure that the account has sufficient funds for the debiting of the purchase price. If the account is not sufficiently covered, you bear the costs for the resulting return debit notes.

In the event of a return / withdrawal:

We ask you not to object to the debiting of the account via the SEPA direct debit mandate in the event of an exchange or withdrawal. This would cause unnecessary effort and higher costs. The amount in question will be credited by us to the account specified in the direct debit mandate.

Delivery and shipping conditions

The delivery of goods is made by shipping to the delivery address specified by the customer, unless otherwise agreed.

The delivery of the ordered goods takes place within 5 to 7 working days to Austria. When paying in advance, the delivery period begins on the day after making the transfer to us. For all other means of payment, the period begins to run on the day after the order. Public holidays and holidays that vary within Austria may affect the delivery time of your order and lead to a postponement of delivery to the following day at the earliest.

Retention of title

We are entitled to make partial deliveries to the usual extent.

The goods remain our property until full payment.

If the packaging is damaged upon delivery in such a way that the contents could be damaged, you are obliged to complain about this immediately to the deliverer, to refuse acceptance and to inform us of this so that we can assert any rights with the shipper. Your rights of revocation, warranty and other rights remain unaffected by this provision.


Unless expressly agreed otherwise, the statutory warranty provisions shall apply.

Copyright and Trademark

All content on the Website, including text, graphics, photographs, images, moving images, sounds, illustrations and software is owned by us or our related companies, licensees and/or content providers. This content is protected by copyright and other laws. Their use is only permitted with our express consent. All trademarks used on the website are our trademarks unless otherwise indicated. These may not be used without our prior written consent.

Applicable law

The contractual relationship with you shall be governed by the laws of the Federal Republic of Austria. Excluded from this is mandatory consumer protection law at the place of your residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.